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CANCELING AN ORDER: You may cancel your order up to 24 hours after receiving your confirmation email for a refund in full. Orders may be eligible for a partial refund if your artist has submitted your approval proof but prior to you giving approval to print. Requests to cancel an order after the proof has been approved are not possible.

REFUNDS AND RETURNS: If your product matches the approved proof, your order is non-refundable and non-returnable. In the case that your product does not match the approved proof or arrives damaged, please reach out to theemeraldhound@gmail.com and we will work with you to correct the order.

 For questions regarding cancelations, returns and refunds, please email theemeraldhound@gmail.com